Shipping & Delivery
All orders are shipped Monday to Friday out of Miami, Florida.
Please allow 2 to 5 business days to pack and process your order before it ships.
Orders placed on Saturday, Sunday, or any national holiday, will be processed within the following 2 to 5 business days.
We are not able to update any shipping address after it has been submitted, therefore we advise you to check this information before completing your order.
We provide tracking information for every order.
Kismet Society is not responsible for any lost, damaged, or stolen packages.
Domestic Shipping
Standard shipping is free for all orders. Priority shipping has a flat rate of $20. Both rates will be available to select at checkout.
Please email us at hello@kismetsociety.com for any questions or concerns.
Returns
At Kismet Society, each piece is sourced with exceptional care and attention to detail. If for any reason you are not completely satisfied with your purchase, we are here to assist you.
Return Policy
We accept returns and exchanges on eligible items within 14 days of delivery. To ensure your return is processed smoothly, please note the following conditions:
Items must be unworn, undamaged, and returned in their original packaging with all certificates, tags, and documentation included.
Pieces purchased during a seasonal sale are final sale and not eligible for return or exchange.
Earrings are non-returnable for hygiene reasons.
Due to the limited edition and quantities of our products, we do not accept exchanges.
How to Initiate a Return
To initiate a return or exchange, please send us an email at hello@kismetsociety.com with your order number and reason for return. A return authorization and detailed instructions will be provided.
Return Shipping
We offer complimentary return shipping for all domestic orders.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Our Promise
Every piece tells a story — and we want yours to begin perfectly. If you have any concerns, our dedicated team is here to help ensure your experience is nothing short of exceptional.